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1. Kindly approach
Consumer Guidance Society Of India only after you have contacted written
to the other party and failed to get a satisfactory response.
2. a) Send a letter of complaint in duplicate addressed to Chairperson,
CGSI. b) Carbon copies marked to CGSI will not be handled.
3. Attach xerox copies of your correspondence with the dealer / agency
/ manufacturers etc., plus xerox copies of Bills / Receipts if any.
4. A Complaints Fee to cover expenses is required to be paid in advance
:
| Members |
Non-Members |
Complaints |
| Rs.25/- |
Rs.50/- |
Publications,
Contests, Food & Drugs |
| Rs.50/- |
Rs.100/- |
Shoes,
Garments, Mixers, Gas (LPG) |
| Rs.75/- |
Rs.100/- |
Services(M.T.N.L,
Electricity, Transport, Postal, Banks, Provident Fund) |
| Rs.100/- |
Rs.200/- |
Referigerators,
T.V's, Computers, Domestic Appliances, Miscellaneous, Railways |
|
Rs.200/- |
Rs.400/- |
Motor
Vehicles including Cars, Scooters, Insurance - Mediclaim, Travel
Agencies, Investments, Real Estate, Resorts & Hotels. |
5. Ordinary Membners
of CGSI who are on the roll for more than one year are only entitled
to concessional fees.
6. It will take 4 to 6 weeks to process your complaint.
7. CGSI Volunteers will put in their effort on behalf of the complainant
- but no guarantee of success can be given about the redressal of the
complaint.
8. CGSI has been set up for guidance / help to the Individual Consumer.
No complaints will be entertained from Business and Industry and enterprises
set up for profit.
9. Legal Committee will guide the complainants on their complaints.
A contribution to the Legal Aid Fund not exceeding Rs. 500/- is collected
for consultation and advice and for issue of legal notices and for drafting
of complaints to be filed before the appropriate Consumer Disputes Redressal
Agency.
N.B : CGSI's Complaints
Committe meets on Tuesday between 2.00 and 4.00 p.m and on Saturday
between 11.00 a.m and 1.00 p.m. only on working days.
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